vintage style earings

U.S. RETURN & EXCHANGE POLICY

Timeline for returns:

• You will be eligible for a refund only if the product arrives back to us within 7 days from the day the order was originally delivered. If we receive the product back 8-14 days of the day the order was originally delivered, you will be eligible for store credit to www.OPHELIASONG.com only. If the return arrives after 14 days of the day the order was originally delivered, it will be refused. For all return products, a 20% handling fee will be charged.

Exchanges Policies (US Only)
If your item arrives damaged, not as described, or is simply the wrong size for you, please contact our Customer Service team (M-F) and we will gladly replace any applicable items!

Timeline for exchanges:

• You have 14 days from the date your order is delivered to return the item to our warehouse in Walnut, California (the item must arrive back here within 14 days to qualify). If the return arrives after 14 days from the date the order was originally received by you, the customer, it will be refused.
• If an item arrives damaged, please contact our Customer Service team within 3 days of receiving the damaged item.

What can be exchanged:

• Exchanges are available exclusively for orders that ship to the contiguous USA.
• We offer only one exchange per order.
• Exchanges are allowed for size and/or color only. Simply include the size and/or color you require when you contact customer service asking to authorize an exchange. 
• If your requested size and/or color is out of stock when we receive your package you will be issued a refund or store credit based on our posted return policy.