Ophelia Song Couture Wedding Gown

U.S. RETURN & EXCHANGE POLICY

 

Timeline for returns:

• You will be eligible for a refund only if the product arrives back to us within 7 days from the day the order was originally delivered. If we receive the product back 8-14 days of the day the order was originally delivered, you will be eligible for store credit to www.OPHELIASONG.com only. If the return arrives after 14 days of the day the order was originally delivered, it will be refused. For all return products, a 20% handling fee will be charged.

 

Exchanges Policies (US Only)
If your item arrives damaged, not as described, or is simply the wrong size for you, please contact our Customer Service team (M-F) and we will gladly replace any applicable items!

Timeline for exchanges:

• You have 14 days from the date your order is delivered to return the item to our warehouse in Pomona, California (the item must arrive back here within 14 days to qualify). If the return arrives after 14 days from the date the order was originally received by you, the customer, it will be refused.
• If an item arrives damaged, please contact our Customer Service team within 3 days of receiving the damaged item.

 

What can be exchanged:

• Exchanges are available exclusively for orders that ship to the contiguous USA.
• We offer only one exchange per order.
• Exchanges are allowed for size and/or color only. Simply include the size and/or color you require when you contact customer service asking to authorize an exchange. 
• If your requested size and/or color is out of stock when we receive your package you will be issued a refund or store credit based on our posted return policy.

 

 

What can't be returned or exchanged:

• Items described as "Final Sale" or “Yardsale” cannot be returned or exchanged.
• Merchandise must have all tags attached, and all footwear returns must be sent back in their original packaging and without shipping labels affixed to them.
• Lingerie, Shapewear, Cosmetics and Fragrances in which the protective wrapping has been removed by the customer are all not returnable.
• Customized dresses and gowns are NOT returnable.
• Any worn, soiled, altered, washed, or customer-damaged items cannot be returned and will be shipped back to you at your cost and no refund issued.
• If you cannot be reached with your provided contact information within 30 days from when you initially received the item in question to purchase a ship charge to ship the un-returnable item back to you, the item will be destroyed and no refund will be issued.

 

Return shipping charges information:

• Shipping cost is non-refundable, unless we ship an item in error.
• Returns will require the customer to pay for return shipping. 

 

 

Exchanges Process:

Just follow the steps below for an easy exchange! However if you would like to exchange an eligible item in store you may visit OPHELIA SONG Los Angeles Boutique office in Pomona, CA only. Please make sure to contact the Boutique in advance to ensure the item is in stock and for further details about their exchange policy.

•  Contact our Customer Service via phone at 909-766-0580 or by submitting a e-mail ticket (please include: date of purchase, purchase platform, item description, item code) to us.
• Write your RA# on the outside of the package you are returning (your package will be returned back to you if this is not done) and include a copy of your receipt inside.
• Ship your package back to:
       OPHELIA SONG LLC
       20465 Rance Drive, Walnut, CA 91789
  * Please ship with tracking, we are not responsible for packages lost by shipping carriers. 
  5. Your exchanged item will be shipped out to you within 7-10 business days of us receiving your returned item.

(USA and China ) Domestic free shipping is included, please email info@opheliasong.com for more detail information if you are oversea.